You may return or exchange new, unworn items within 14 days of delivery for new merchandise or store credit only. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your new merchandise within 2 weeks of returning your package, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
Ship returns to the following address:401 Hawthorne Lane Suite 110-201Charlotte, NC 28204
If you need to exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We are able to ship to virtually any address in the United States and standard US shipping at Five13 Studio is ALWAYS complementary. Please allow 5-7 business days to receive your items after the order has been placed. Shipping time does not include weekends or US holidays.