Shipping & Returns

Returns Policy

You may return or exchange  new, unworn items within
7 days of delivery for new merchandise or store credit only. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your new merchandise within 2 weeks of returning your package, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). 

If you need to exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Ship returns to the following address:
1425 Winnifred Street Suite 110
Charlotte, NC 28203 

Order Shipping

We are able to ship to virtually any address in the United States and standard US shipping at Five13 Studio is ALWAYS complementary. Please allow 5-7 business days to receive your items after the order has been placed. Shipping time does not include weekends or US holidays.